Ross Reck

Capitalize on Your Moments of Truth

Airport

My Example of the Week Several years ago I was flying on American Airlines from Albany, New York, through Chicago’s O’Hare Airport to Phoenix.  The flight out of Albany was two hours late because of a mechanical problem, which meant I would miss my connection on the last flight of the evening to Phoenix and…

Actions Speak Louder Than Words

A territory sales rep for a large pharmaceutical company communicated with her actions when she was denied the opportunity to communicate with words. She was making a joint sales call with her boss, the district manager. The doctor they were calling on worked at a medical clinic that was located on the twelfth floor of…