Month: November 2010

The Word Maybe Sends A Negative Message

A recent article in the Wall Street Journal by Elizabeth Bernstein discussed how people use the word maybe and the negative message that it sends.  According to the article, maybe has become a weasel word that people use to avoid commitments or delay decisions.  For example, if someone invites you to a party and you…

How To Minimize Resistance To Change

I recently attended a fund raising event for a local hospital.  During the program, one of the speakers pointed out that to be effective, a physician needed to deal with the emotional issues confronting a patient as well as the medical issues.  This involved a sequence of three steps: Listen to what the patient has…